Yarra College Australia YCA training provider for the food & hospitality industry

Student Induction Feedback Survey

This evaluation aims to obtain student feedback on the pre-enrolment information provided by Yarra College Australia and the Education Agents that represent Yarra College Australia. This survey will be conducted during the student’s induction at the RTO. The response will be treated in strict confidence and will significantly assist with reviewing and continuously improving Yarra College Australia's pre-enrolment processes and procedures.

1. During the Pre-enrolment process, I found the Pre-enrolment information of Yarra College Australia to be of great help in choosing a training provider:

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

2.Induction Program Content: Was the Content of the Orientation session valuable?

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

3. Academic Progress Policy: Was the information on the Academic Progress Policy clear and organised?

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

4. Different Policies: During the induction, the information on the following was clear and easy to understand

	Strongly Disagree	Disagree	Neither agree nor disagree	Agree	Strongly Agree
Refunds Policy
Complaints and Appeals
Deferment and Cancellation Policy
Recognition of Prior Learning (RPL) policy & procedure
Credit Transfer Policy & Procedure
Fees and Late Fee Payments

5. YCA Education Agent: While deciding to study in Australia and selecting Yarra College Australia, the education agent was able to inform me of the following:

	Strongly Disagree	Disagree	Neither agree nor disagree	Agree	Strongly Agree
The RTO and the facilities
The minimum English language ability and educational qualifications required for acceptance into the program
VISA requirements
The program fees
The refund policy and procedure
living in Australia and accommodation
The expected course duration that the course must be completed in
The RTO facilities have met my expectations as described by the Education Agent

6. Student Handbook: Were you shared with a Student Handbook link on the Yarra College Website?

Yes

7. Overall, how would you rate the induction process?

Excellent

Good

Average

Poor

8. Name:*

9. Student ID:*

10. Education Agents Name:

11. Email (optional):

12. Course:*

13. FURTHER COMMENTS: Please list any improvements you would like to suggest for our Orientation program. For example, is there anything you would like to have information during the induction session?

Yarra College Australia

+61 466 106 256
Campus Address :
Level 6, 190 Queen Street, Melbourne, 3000, Victoria (Head Office)
Commercial Kitchen :
18 Lens Street, Coburg North VIC 3058
RTO Number: 45992
CRICOS Provider Number: 04115A
ABN: 16 655 054 970

How can I help?

Student Induction Feedback Survey

Yarra College Australia

YCA

COURSES