Yarra College Australia YCA training provider for the food & hospitality industry

Complaints and Appeals Form

Note: This form is for current and prospective students to lodge a formal complaint or appeal with Yarra College

Please indicate what your grievance is (tick the appropriate box below): *

Complaint - An expression of dissatisfaction regarding a service, decision, process, or behaviour. This may relate to any aspect of the College’s operations, administration, or staff conduct. Appeal - A formal request to review or reconsider a previous decision, such as an academic result, assessment outcome, or administrative determination, due to dissatisfaction with the process followed or the decision made.

Complainant Information:

Full Name: *

Student ID *

Phone Number *

Email ID *

Description of Complaint or Appeal * (Please clearly describe the issue or decision you are lodging a complaint or appeal about. Include dates, people involved, and any relevant background)

Supporting Evidences

(Please upload supporting documents to strengthen your case. All evidence must be in English or translated)

Assessment task

Medical Certificate

Email or communication records

Witness statement

Others, please specify

Outcome Requested

(Please describe what outcome you consider fair or appropriate)

Student Declaration

I understand and have been informed that:

I confirm that the information provided above is true and accurate. I understand that the outcome will be provided in writing within 10 working days. I acknowledge that Yarra College will handle this matter confidentially and in line with its Feedback, Complaints and Appeals Policy and Procedure. I understand that my complaint or appeal will be investigated by the Academic Manager. If the matter is not resolved, it may be referred to an independent reviewer. I acknowledge that if I remain unsatisfied with the outcome of the internal appeals process, I have the right to escalate the matter to the Overseas Student Ombudsman (OSO). I understand that I may be accompanied by a support person throughout this process and that all information provided will be treated confidentially.

Signature:

Date:

Yarra College Australia

+61 466 106 256
Campus Address :
Tenancy 1, Level 6, 190 Queen Street, Melbourne - 3000. Victoria (Head Office)
Commercial Kitchen :
18 Lens Street, Coburg North VIC 3058
RTO Number: 45992
CRICOS Provider Number: 04115A
ABN: 16 655 054 970

YCA

COURSES

Acknowledgement of Country

We acknowledge the Traditional Owners and Custodians of Country throughout Australia and acknowledge their continuing connection to land, water, and community. We pay our respects to the people, the cultures, and the Elders past and present.

We are a place where people of LGBTQIA+ communities are welcomed, respected, and supported.

How can I help?